Payment, Fees, & Refunds Policy

All monetary transactions are in $US dollars

Full payment is required before any service is rendered, which includes renewals. For monthly accounts, prepayment is due each 30 days following the date the account was established. Invoices are usually sent by e-mail automatically by our online billing system, unless another billing method is requested by you and agreed upon by both parties. Any work performed outside of an active paid contract period, special promotion, or unless otherwise specified will be billed at $150.00 per hour.

If payment is more than 15 days past due, a $30.00 late charge will apply. Sagentic reserves the right to remove any web services from viewing on the Internet, to include email access, if payments are not made. If web services are suspended, a $100.00 re-activation fee will be applied to any outstanding balance before services are restored. In case collection proves necessary, the Client agrees to pay all fees (including all attorney's fees and court costs) incurred by that process.

As a policy, we do not offer credits or refunds for hosting time already expended or for work that has already been performed.  Third party software purchased and/or installed on the clients account is non-refundable and without warranty by Sagentic, LLC.  Any work or service that is performed under a Work-Made-For-Hire agreement is non-refundable. Payments made to sub-contractors for required programming and/or special elements requested by the client are non-refundable.

If cancellation is done by Sagentic, LLC due to restrictions violation, there will be no refund. Sagentic, LLC will only allow for refunded amounts if cancellation is not the fault of the client, as determined by Sagentic, LLC. All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated. Sagentic, LLC reserves the right to change prices at any time.

To cancel your account, please submit a request to us using our "Contact Us" form or call us at (817) 760-0098 or (719) 881-0098. We may send you an email to confirm that you wish to cancel.

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