They Are Talking About You

Reputation Management

Reputation ManagementOnline reputation management is an ongoing task which serves to create, cultivate and maintain your brand name and its good standing online. Much like traditional reputation management, it’s all about perception. Your online reputation is your most valuable asset and ignoring it can cost you customers and money. Consumers increasingly rely on online research when considering a purchase.

  • 88% of buyers research products online before making a purchase (online or in-store)
  • 86% will hesitate to purchase from a business that has negative reviews.

Not only that, but your website positioning in the search engines can suffer from poor reviews, as well. Google uses an algorithm that positions websites with better online reputation than those with bad or no reputation. An excellent online reputation puts you head and shoulders above the competition. Identify your happiest customers and make it easy for them to share their experiences on the most important review sites.

Sagentic Web Design will help you take control of your reputation by monitoring all your reviews in one report. You'll also be able to better expand your online presence since we help you identify and build missing business listings on top and niche directories.

Respond With a Single Click With Our Reputation Management Software

  • Reply directly to Google and Facebook reviews
  • Review responses build trust between business and customer
  • Respond quickly and efficiently to show customers you care
  • Track all responses from inside your report
  • Makes reputation management a smooth, simple process

Generate Online Reviews

  • Our Reputation Management software allows you to reach out to your customers through Email, SMS, In-Store Kiosks, Online, and with Printed Materials.
  • Easily launch email campaigns in just a few clicks.
  • Reach your customers’ inboxes in seconds. Simply select a template, import your contacts, and hit ‘send’. Scaling up review generation really can be that simple.

Capture Feedback In-Store

  • Strike while the iron is hot. With Kiosk Mode, you can encourage customers to leave feedback in-store via terminals and tablets.
  • Get reviews wherever you can drop a link! With Link Mode, you can generate a custom link to use anywhere… and we mean anywhere.
  • Add it to email signatures. Use it in printed marketing materials. Share it via live chat. The possibilities are endless.

Use Feedback To Improve Your Business

More reviews are great, but let’s not underestimate the value of learning from each customer’s experience. Never miss customer feedback again! Every response will include valuable feedback, so you can uncover issues and respond quickly. Measure and improve campaign performance by tracking everything in detail – from open and response rates to your average star rating – and apply what you have learned to your next campaigns.

We’re interested in talking

about your online presence.