They Are Talking About You

Reputation Management

Google Reviews - Online Reputation ManagementOnline reputation management is an ongoing task which serves to create, cultivate and maintain your brand name and its good standing online. Much like traditional reputation management, it’s all about perception. Your online reputation is your most valuable asset and ignoring it can cost you customers and money. Consumers increasingly rely on online research when considering a purchase.

  • 88% of buyers research products online before making a purchase (online or in-store)
  • 86% will hesitate to purchase from a business that has negative reviews.

Not only that, but your website positioning in the search engines can suffer from poor reviews, as well. Google uses an algorithm that positions websites with better online reputation than those with bad or no reputation. An excellent online reputation puts you head and shoulders above the competition. Identify your happiest customers and make it easy for them to share their experiences on the most important review sites.

Sagentic Web Design will help you take control of your reputation by monitoring all your reviews in one report. You'll also be able to better expand your online presence since we help you identify and build missing business listings on top and niche directories.

RESPOND WITH A SINGLE CLICK WITH OUR REPUTATION MANAGEMENT SOFTWARE

  • Reply directly to Google and Facebook reviews
  • Review responses build trust between business and customer
  • Respond quickly and efficiently to show customers you care
  • Track all responses from inside your report
  • Makes reputation management a smooth, simple process

Reach your customers anywhere, at any time

Generate Online Reviews

Generate Online Reviews with EmailOur Reputation Management software allows you to reach out to your customers through Email, SMS, In-Store Kiosks, Online, and with Printed Materials.

Easily launch email campaigns in just a few clicks.

Reach your customers’ inboxes in seconds. Simply select a template, import your contacts, and hit ‘send’. Scaling up review generation really can be that simple.

Request Reviews from Customers by SMSUnlock 98% open rates with SMS

Reach your customers every time with SMS Mode. 98% open rates** and mobile-friendly landing pages – the perfect recipe for increased review rates.

Kiosk Mode in-store review generation

Capture Feedback In-Store

In-Store Reputation Management KioskStrike while the iron is hot. With Kiosk Mode, you can encourage customers to leave feedback in-store via terminals and tablets.

Get Reviews with Custom LinksGet reviews wherever you can drop a link

With Link Mode, you can generate a custom link to use anywhere… and we mean anywhere.

Add it to email signatures. Use it in printed marketing materials. Share it via live chat. The possibilities are endless.

Focus on your customer feedback to improve your services

Use feedback to improve your business

Respond to Reviews SimplyMore reviews are great, but let’s not underestimate the value of learning from each customer’s experience. Every response will include valuable feedback, so you can uncover issues and respond quickly.

Measure and Track Reputation Management CampaignsMeasure and improve campaign performance

Track campaign performance in detail – from open and response rates to your average star rating – and apply what you have learned to your next campaigns.

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