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Privacy Policy

When other information is collected from you, such as your name and e-mail address, we generally let you know at the time of collection how we will use the personal information. Usually, we use the personal information you provide only to respond to your inquiry or to process your request.

We may share the personal information you provide with other companies we have hired to provide services for us. These companies - our vendors - are contractually bound to use personal information we share with them only to perform the services we have hired them to provide. We do not share, sell, or lease personal information about you to any third-parties for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud).

Links to Other Sites
Sagentic, LLC's website may contain links to other sites for the purposes of providing helpful information to the customer. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.

Security of Collected Information
We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access. We restrict access to information about you to those workers who need to know the information to respond to your inquiry or request. Workers who misuse personal information are subject to disciplinary action.

Access to Collected Information
You may review and update the information that you provide to us through this website by contacting us as described below.

Contacting Us
If you have any questions about this privacy policy, please use the Contact Us page. We welcome your questions and suggestions about our privacy policy.

Changes to this Policy
Please check this privacy policy periodically to inform yourself of any changes. Although we reserve the right to modify or supplement this privacy policy, we will provide notice to you on this Web site of any major changes for at least 30 days following the change.


Abuse of Services Offered / Right To Refuse Service

You may not use the services of Sagentic, LLC to post, publish or transmit any unlawful or objectionable information of any kind, including threats, obscenity or pornography, profanity, or, including without limitation, any activity that would constitute or encourage any criminal offense, civil liability, or violate any local, state, national or international law. You may not post or transmit viruses or any other harmful components or inhibit or restrict anyone else from using the Internet.

You may not transmit, reproduce, or in any way exploit any information, software, or other material obtained through Sagentic, LLC for commercial purposes (other than as expressly permitted by the provider of such information, software or other material). Sagentic, LLC assumes no obligation to monitor the service. However, you agree that Sagentic, LLC has the right to monitor the service and disclose any information necessary to satisfy any law, or legal government request, and to operate properly, or to protect itself or its users. Sagentic, LLC reserves the right to refuse service without notice or to remove any information at its sole discretion.

Sagentic, LLC will not tolerate abusive customers and expects all customers to respect the Terms and Conditions as set forth on the Sagentic, LLC website and the client's contract. Customers who verbally abuse employees of Sagentic, LLC or do not follow our guidelines set forth for completing projects and or communicating support requests will have services terminated immediately and without refund. Sagentic, LLC does not tolerate abusive, offensive, dangerous, language or behavior. Abusive communications in any form (email, phone, in person, etc.) are not tolerated.

Legal Matters: If at any time a client or Sagentic, LLC feels necessary to take matters or disputes to the legal system, Sagentic, LLC will immediately freeze all services, communications, and transactions with the client until the case has been decided. Sagentic is not responsible for any presumed lost profits, work stoppages, or email communications during this time.  This also applies if a client threatens or implies that they will take matters or disputes to the legal system.  Sagentic, LLC will not work for a client under threat of a lawsuit or other legal action.


Payment, Fees, & Refunds Policy

Full payment is required before any service is rendered, which includes renewals. For monthly accounts, prepayment is due each 30 days following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. Invoices are usually sent by e-mail automatically by our online billing system, unless another billing method is requested by you and agreed upon by both parties.

If payment is more than 15 days past due, a $30.00 late charge will apply. Sagentic reserves the right to remove any web services from viewing on the Internet, to include email access, if payments are not made. If web services are suspended, a $100.00 re-activation fee will be applied to any outstanding balance before services are restored. In case collection proves necessary, the Client agrees to pay all fees (including all attorney's fees and court costs) incurred by that process.

As a policy, we do not offer credits or refunds for hosting time already expended or for work that has already been performed.  Third party software purchased and/or installed on the clients account is non-refundable and without warranty by Sagentic, LLC.  Any work or service that is performed under a Work-Made-For-Hire agreement is non-refundable. Payments made to sub-contractors for required programming and/or special elements requested by the client are non-refundable.

If cancellation is done by Sagentic, LLC due to restrictions violation, there will be no refund. Sagentic, LLC will only allow for refunded amounts if cancellation is not the fault of the client, as determined by Sagentic, LLC. All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated. Sagentic, LLC reserves the right to change prices at any time.

You may cancel at anytime. To cancel your account, please submit a request to us using our "Contact Us" form or call us at (817) 760-0098. We may send you an email to confirm that you wish to cancel.


Indemnification Policy

You agree to use all Sagentic, LLC services and facilities at your own risk. Sagentic, LLC specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Sagentic, LLC be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold Sagentic, LLC harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Sagentic, LLC, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns.

Customer agrees to defend, indemnify and hold harmless Sagentic, LLC against liabilities arising out of:

  • Any injury to person or property caused by any products sold or otherwise distributed in connection with Sagentic, LLC's server;
  • Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party


Spam Policy

For more info about spamming, visit http://www.abuse.net

Sagentic, LLC takes a no tolerance approach when dealing with spam and other types of UCE (unsolicited commercial e-mail).

Sagentic, LLC defines spam as any type of unsolicited email used for any purpose. This includes, but is not limited to:

A. Using a non-existent return email address when sending commercial solicitations.
B. Mail-bombing (sending numerous messages to the same user).
C. Subscribing someone else to a mailing list without that person's permission.
D. Posting the same article to multiple newsgroups.
E. Using another network to send spam that relates in any way to Sagentic, LLC or any site hosted by Sagentic, LLC (including your site).
F. Sending bulk e-mail without providing a way for the receiver to unsubscribe.

If you wish to have a mailing list then you must make sure that it is a Double Opt-in format. This means that when someone subscribes to your list by giving you their email address, you will need to send them an email that tells them that you have received a request to have them subscribed to your list. This email should not be an advertisement or it could be considered spam. It should just state that you have received a request to subscribe them to your list. You will also need to tell them in the email that if they want to be subscribed that they will need to reply to that email with "subscribe" in the subject. If they delete the email or just do not reply with "subscribe" in the subject, they will not be subscribed to the list and they will not receive any further emails. If you have any questions about this Double Opt-in format, please contact support@sagentic.com.

If a client is found in violation of the above no-spam policy, the offending account may be terminated without notice and no refund will be issued. There may also be a fee (payable in U.S. funds) charged to the client for each complaint received by Sagentic, LLC.

To report spam, please email abuse@sagentic.com.


Adult Content Policy

No Adult Content Policy...
Because the Internet is a global communication tool, and we have clients from many countries of the world it is difficult to dictate what is considered "adult material". However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why Sagentic, LLC has been forced to create its no adult sites policy for its virtual server users.

What does Sagentic, LLC consider as "Adult Material?"

  • Any site whose revenue is gained in part or whole from its adult content.
  • Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes.
  • Revenue-generating hyperlinks to sites who meet the criteria of #1 or #2.

What does Sagentic, LLC NOT consider as "Adult Material?"

  • Any site whose revenue is NOT gained in part or whole from its adult content.
  • Photos or videos showing frontal nudity on either men or women for scientific or artistic purposes.
  • Lingerie or intimate clothing businesses including those that sell adult novelties or videos.

In all cases, Sagentic, LLC will be the sole arbiter in determining what is a violation of this policy.


Traffic (Bandwidth) Use Policy

Sagentic, LLC allows for very generous traffic, and most sites never exceed 500MB per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. Sagentic, LLC customers are discouraged from storing any files that cause excessive traffic on Sagentic, LLC servers. Please contact Sagentic, LLC Technical Support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.

Any deliberate attempt to cause damage to Sagentic, LLC or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.


Account Access

Servers owned by Sagentic, LLC are under restricted access. We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access. Third Party entities or persons are not allowed to access our servers without express written permission from Sagentic, LLC. If a client gives access to a third party entity or person to their account without this authorization, the services for that client will be terminated immediately and without refund.

There may also be a fee (payable in U.S. funds) charged to the client for damages to files, programs, or other server functions. In addition, attempts to circumvent security, reverse engineer our programs, or access areas of the server that you have not been authorized to with written permission from Sagentic will result in immediate termination without refund.